Covid 19

Here at Surfside, we are following the advice from the Government and also British Canoeing. We are committed to keeping the public and our staff safe.

We are operating a ‘sanitise as you go’ system here at Surfside. All of our equipment is cleaned prior to and after each customer interaction. Because of the time taken to complete this we have given a 30-minute window between each booking. We regret we are also unable to hire wetsuits at this time unless they have been booked.

Upon arrival at our shop, we have introduced hand sanitising prior to entering, this and the wearing of a face mask are compulsory. We have also limited the shop to a maximum of 4 customers. We ask that all customers wear a face covering whilst in the shop. We have extended our returns policy for you to purchase clothing to try on at home and return to the shop within 48 hours for a full refund. (The clothing/footwear must be in an unworn condition, with all applicable tags present). We will then quarantine said items for a minimum of 72 hours. We are accepting card payments and contactless payments.

Our Team

We are all following the guidelines to wash our hands regularly, wearing face coverings and social distance from each other. We are regularly cleaning and sanitising equipment, surfaces, and stock in the shop. We are all committed to keeping you and us safe.

Our Customers

We ask for you to arrive ready and dressed for kayaking, with all of your belongings locked in your vehicle we are only allowed to look after your car keys. Please arrive 20 minutes before your booked time.

If you have Covid-19 symptoms please do not come kayaking or shopping. Always follow the Government guidelines.

Please understand this is new for us, and also you, we will do our very best and ask the same from you. If you see something you’re not 100% happy about, please speak with us. We are adjusting daily to this ongoing pandemic. We are always available to speak to you on the phone.

This information was accurate on the date of publishing.

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